Deleting your account

In the app — one tap, no ticket

Open Settings (the gear in the navigation bar) and scroll to My data. There you can:

• Export everything first, if you want a copy — a single file with all of it.
• Delete the account — one confirmation, and it is done. No email to us, no waiting, no “are you sure you don’t want to just pause it”.

If you cannot sign in

Write to volodymyr@murro.app from the address you signed up with, and ask for the account to be deleted. We will delete it and confirm by reply. We ask for nothing else — no reason, no ID, no phone call.

What is deleted

Everything tied to the account, in the same moment:

• your daily entries — sleep, mood, notes, what you got done;
• your medications, every dose you marked, and the dose history;
• your whole conversation with the companion;
• your safety plan, early-warning signs and DBT diary;
• anything you wrote on the money page;
• your profile, and your notification subscription.

This is a real deletion, not a flag on a row: every table is wired to remove its contents when the account goes, and the push identity is removed from the notification provider as part of the same action.

What is kept, and for how long

• A record that a deletion happened — with no identifier attached to it. It says an account was deleted, never whose. This exists so that the destruction of data is itself auditable.
• Security log entries (the address and rough location of sign-ins, kept to detect attacks on accounts) are erased automatically after 90 days, whether or not you delete anything.
• Backups rotate on their own schedule, so a copy of a deleted row can persist inside an encrypted backup until that backup expires. Nobody restores a backup to recover deleted accounts.